Terms and Conditions

Terms and Conditions

Please make sure you read the information below before booking on any of our courses, as this forms the contract between us.

Bookings

Bookings can only be made with us by customers over 18 years of age. By submitting a booking request, you agree to be bound by these terms.

The description and prices of services are correct at point of sale; however Kōmaru Outdoors reserves the right to change descriptions and prices as required.

Unless special arrangements are made we require full payment at the time of booking and will send you written confirmation of your booking details on receipt of payment and a signed booking form.

Payment for our advertised courses and taster sessions is made electronically via our booking system. Payment for bespoke events such as parties and group visits can be made by cheque, BACS or electronically via PayPal.

If you are purchasing a course or activity as a gift, you agree that you will provide the recipient with a copy of these Terms and notify them that by attending, they will be deemed to have agreed to abide by these Terms.

We reserve the right to refuse any booking from an individual or organisation without further explanation.

Consent

While safety is an absolute priority on all of our courses and activities, we require all adult course participants to sign a consent form prior to the start of the course, which acknowledges the risks involved. In the case of children’s parties and the involvement of children in family courses, we require a consent form to be signed by a parent or guardian in respect of each child attending.

Kōmaru Outdoors, its employees or agents, will not be responsible for any direct or indirect loss, damage or injury resulting from goods or services sold via this website. Nor can we be held responsible for any losses incurred as a result of a customer failing to disclose medical conditions.

Any injuries or accidents must be reported to the course leader or one of our instructors immediately.

Gift vouchers

Gift vouchers are non-transferable and may only be exchanged for services as described on the voucher.

Accessibility

We actively welcome and support the participation of people with disabilities in our courses and activities, though we recognise that certain courses may present challenges for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of booking. This enables us to do our best to advise which activities are achievable, and meet each customer’s particular needs. We will be happy to provide information about the disabled facilities available on request.

Cancellation – by you

If a customer cancels with more than two weeks’ notice prior to the start of a course or activity, fees will be refunded minus a 25% administration fee. If notice is less than two weeks, 100% of the course or activity fee will be forfeited. In the case of courses which are the subject of discounts and special offers, please note the specific cancellation arrangements advertised with course details.

Cancellation – by us

Kōmaru Outdoors makes every effort to run courses as scheduled, however occasionally circumstances may make it necessary to cancel (for instance due to severe weather). If we have to cancel arrangements on or before the date of your course or activity, we will give you as much warning as possible and you will be offered an alternative date. If this is not acceptable, we will refund your course fees. No additional compensation will be payable.

Age restrictions

To take part in our One Day Introduction to Bushcraft or one of our ‘skills’ courses, you must be over the age of 16 unless specific arrangements have been made prior to booking.

Children attending our family courses must be over the age of five and accompanied by a responsible adult, who agrees to supervise them for the duration of the course. We are unable to cater for children of a younger age.

Children attending our birthday party activities must be over the age of eight, and be given consent from a parent or guardian to take part.

Parents, guardians, teachers and those in comparable roles in respect of children must maintain control of those minors at all times, to the satisfaction of our instructors and ensure that they observe all rules and the reasonable instructions of our instructors.

Customer conduct

Kōmaru Outdoors expects its customers to behave in a reasonable and safe way and details these requirements in our course joining instructions, which are supplied to all participants on confirmation of booking. Failure to comply may result in customers being asked to leave the course, without a refund of course fees.

No alcohol or illegal drugs are permitted, and clients must not be intoxicated at any time during the course.

Data protection and privacy

Kōmaru Outdoors is committed to safeguarding the privacy of your data. If you have any requests concerning your personal information or any queries regarding our policy, please contact us by emailing enquiries@komaruoutdoors.co.uk.

We collect personal information from you in order that our services can be offered as effectively as is possible. Customer information including names, contact details and any special needs, disabilities, allergies and dietary requirements is collected by us when you request information or make a booking request with us. We may disclose this information to our service providers for the purpose of providing you with your course or activity. Only information necessary for this purpose will be disclosed to them. This information is required to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree to our use of your information, we cannot accept your booking request.

With the exception of certain uses set out in these terms and conditions, we will not disclose any information we keep about you to any third parties.

Photographs

Photographs taken on our courses may be used on the Kōmaru Outdoors website or in promotional material, subject to approval given by you on our consent form. These images could be used in print and digital media formats including print publications, websites, e-marketing, posters banners, advertising, film and social media. You can ask us to stop using your image at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

The General Data Protection Regulation (GDPR)

Under GDPR, we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third parties unless required to do so by the police or any regulatory or Government authority. In the case of accident or emergency, personal information may be given to attending emergency services.

Your rights

Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;

  • a right of access to a copy of the information comprised in their personal data;
  • a right to object to processing that is likely to cause or is causing damage or distress;
  • a right to prevent processing for direct marketing;
  • a right to object to decisions being taken by automated means;
  • a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
  • a right to claim compensation for damages caused by a breach of the Act.

You can read more about these rights here

Visitors to our website

When someone visits http://komaru.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Komaru

Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, we use Google Analytics cookies to track users’ behaviour while on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:

Web browsers allow some control of cookies through browser settings. To find out more about cookies and how to manage them, visit www.allaboutcookies.org.

What information do we collect?

We monitor user activity to enhance content provided on this site. This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your anonymised IP address) will be transmitted to and stored on Google servers in the United States.

Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Read Google’s Privacy Policy and Google’s Terms of Service for detailed information https://policies.google.com/terms

Your interaction with this website

We collect email subscription details direct from visitors to this website.

E-newsletter: We use a third party provider, MailChimp, to deliver our e-newsletters. You can read MailChimp’s privacy policy at https://mailchimp.com/legal/privacy/

Online Forms: Our contact form is powered by Contact Form 7 (a WordPress plugin) and emails us directly.

Our booking system

Some personal information is collected through our tickets sales process. Tickets sales for events and courses are handled by Eventbrite on behalf of Komaru Outdoors. Please consult the terms and conditions of the Eventbrite service for more information on how your data is processed, used and stored by them. https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbriteeu-data-protection.

Complaints or queries

Komaru tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
This privacy policy was last updated on 10th March 2019.

Feedback

We welcome all feedback, so don’t hesitate to get in touch! We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

Further information

If you have any further questions about our privacy policy or how your data will be used by Komaru, please write to us using the email address enquiries@komaru.co.uk or write to us at 4 Swift’s Weint, Parkgate, Cheshire CH64 6SJ, and we will take necessary action within a reasonable time. We will take reasonable steps to confirm your identity before making any disclosure of information held by us.

General complaints procedure

If you are unhappy with any element of your arrangements, you should notify us immediately. If you continue to be dissatisfied at the end of your course or activity, you should email us at enquiries@komaru.co.uk or write to us at 4 Swift’s Weint, Parkgate, Cheshire CH64 6SJ, setting out your points within 14 days. As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to you within four weeks of the receipt of the complaint.

Insurance

Kōmaru Outdoors has public liability insurance in place to the value of £5million and a copy of our insurance certificate is available on request.

We cannot be liable for damage to customers’ property, or any accidents or losses which occur due to customers failing to follow instructions from our course leaders.

Service provision

Courses are provided by Nicholas Lynch, trading as Kōmaru Outdoors.

We make every effort to provide the courses and activities advertised on our website and will deliver these using reasonable care and skill.

Please note that we may appoint independent sub-contractors to run or assist on our courses or use third parties to supply certain services. We will use reasonable care in selecting competent, independent sub-contractors and third party suppliers but Kōmaru Outdoors is not responsible for the actions or omissions of such sub-contractors or third party suppliers.

Get in touch

To find out more about our courses, send us a message at enquiries@komaru.co.uk or use the form below to send us an email.





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